16 CFR Part 610 Amendments to Rule to Prevent Deceptive Marketing of Credit Reports and to Ensure Access to Free Annual File Disclosures
I wish to comment in support of limiting the deceptive advertising practices that credit reporting agencies use when consumers attempt to get their annual credit report. I have talked to people who find the whole procedure of having to register at each individual site confusing in and of itself, without having to decline a very large number of misleading offers. The changes should go beyond the proposed changes and not require three different visits to three differently formatted websites: each of the three CRAs should have to comply with a uniform user interface so as not to confuse consumers who are not familiar with the internet. After having to call Equifax to cancel my girlfriend's subscription (which she had done willingly), I was appalled at the tactics they use to discourage people from unsubscribing: not offering an online cancellation option, incredibly long wait times (35 minutes) on a Saturday when I highly doubt their phone services are busy, multiple offers to temporarily lower the fees if we didn't cancel rather than just canceling as requested, and attempts to induce fear by over exaggerating the risks of identity theft. In light of the abusive cancellation practices, I urge the FTC to force the CRAs to not only restrict the advertising, but to all follow uniform user interface standards the look like the main annualcreditreport.com page, so that consumers will not be misled. Thank you.