William H Koons, CPA
16 CFR Part 610 Amendments to Rule to Prevent Deceptive Marketing of Credit Reports and to Ensure Access to Free Annual File Disclosures
I was a fraud victim this year, reported the fraud to the police, and obtained a police report. (I had seen the ads for FreeCreditReport.com and knew that was a rip-off site and not the place to go. Why are they allowed to advertise. That should be stopped and they should be prosecuted for deceptive advertising.) So I went to AnnualCreditReport.com and tried to report the fraud and get a 7-year extended fraud alert in each of my files. That was a real hassle to find the forms and only two of the three credit reporting agencies even mentioned the 7-year extended alert. These should be very easy to find and not require the hours of research I had to invest. I filed the forms and wrote a letter to the agency that didn't have a form. Only one agency bothered to acknowledge they and entered the alert. Forms and written acknowledgements should be required by law along with easy navigation. Following that, one agency mailed me my credit report, the others did not. Then when I requested my credit report via AnnualCreditReport.com only one agency would give my my free credit report--and that was the agency that had already mailed one to me. This is not right and reporting fraud should not use up your free annual credit report. The agencies that didn't send a report, but said they did should be fined huge amounts. Finlly, using AnnualCreditReport.com is very confusing and the agencies seem to go out of their way to make it difficult to actually find how to order a "FREE" credit report. Then when you get there on the internet and complete all the information they sometimes say you can't use the web and then you have to use the telephone and enter all the information again. That shouldn't happen since it exposes your information twice. I would like to see a single site to order free credit reports, request fraud alerts, extended fraud alerts, establish and remove credit freezes, and receive education on what to do if you are a fraud victim without going to any of the agencies sites. The agencies should fund this site and report their compliance of requests to the site. The site should be well advertised to consumers know about it. Thank you for your consideration.