FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle #539814-00813

Submission Number:
Tanya McHenry
Initiative Name:
FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle
I have installed and had to re-install many games and other type of software after upgrading computer components, updating other software or having some sort problem with either hardware and/or software. Installation limits is just a illegal attempt by the industry to destroy second-hand market sales, of which they have been complaining about for years, and to punish paying customers into buying software again and again, later down the road. DRM limitations are rarely clearly written on a retail box, if they are mentioned at all, difficult to read when they are as the print is tiny, and difficult to understand in wordy, "legalize" text of the End User Agreements. Forcing consumers to to rely on servers that must be accessed online with those servers having the potential to become unsupported at the whim of the company ensures purchases cannot last longer than the company itself. As we enter a period where companies are filing bankruptcy and are ceasing to exist, it important to note that the companies that bought and sold products, or created products that were sold to consumers are not disabling the said products as they exit the market. DRM is a means for corporations to ensure revenues they know will not continue if that revenue was reliant upon quality products being produced and good customer service alone. The software industry as whole, doesn't even stand up to it's own advertising as it is, often releasing poor quality products, products that do not perform as advertised, and products consumers cannot return for refund. It is our right as consumers to not only legally resell our products as we see fit, but to continue to use the products we legally purchased without having to beg permission from the company for the right to utilize our games and our software after we have already paid for it. It doesn't matter if the company intends to give frequent installs, or more installs, or keep servers running. Promises are not contracts. And there should be, under no circumstance, a market that allows an industry this much control of their product after it is sold to the point where their consumers become reliant upon their good graces to continue to use what we, the consumers, purchased. It also is important to note the digital distribution does not address the reselling limtations or the reliant on existing servers to still exist in some form even in the near future.