My wife and i have an account with apple and on July 2012 our son purchased items totaling 69.97. My wife put a request for a refund but never heard anything, but we were aware all sales were final. Once I heard this news of the agreement with apple I called for a refund, but support said they can't look back that far, so they can't refund. My bank has records of the transactions, but they don't. Is there a way to get my money back that was cheated from me, although its not as much as other consumers.