FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450 #06708

Submission Number:
06708
Commenter:
Maria Van Laanen
Organization:
Fox Cities Performing Arts Center
State:
Wisconsin
Initiative Name:
FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450
We have seen an increase in online brokers selling tickets at extremely high prices as well as selling on speculation, especially on social channels such as Facebook. This activity has confused patrons like Alice from Appleton who purchased tickets from a broker and was not aware that she was purchasing tickets from a third party. When Alice tried to get a refund from the broker she was told it wasn't possible, and because it was a few months ago, her credit card company wasn't able to help either. Additionally, these brokers are consistently paying more per click and are using URLs that are deceivingly close to ours with the sole purpose of confusing patrons.