FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450 #06703

Submission Number:
06703
Commenter:
Donald Bosseau
State:
California
Initiative Name:
FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450
We are furious that after spending hours to log in, select a date that met our seating needs, and than spending time to find mostly pairs of seats together, we got to the check out protocol. It was only a few steps later that we were informed of "fees" that were piled up on the advertised price. Our church group of some 27 people at that point had to be canvassed to assess who still wanted to go to that concert. The fees added 17% to the price each of us would have to pay. As one member said after cancelling their seats --- this sucks! After the delay caused by getting back to and receiving a response from everyone, we searched for the seating available again. By that time, we were two days later in the queue and seating together was hard to find. Bottom line, of those who could still afford to attend that concert, only 7 out of 25 individuals opted to continue; but at the end everyone said screw it. The system clearly takes advantage of citizens by gouging us at the last moment in these transactions. At best it is false advertising, and at worse it is a cleverly disguised scheme to collect more money and take advantage of customers.