FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450 #06523

Submission Number:
06523
Commenter:
Pedro Hernandez-Bachen
State:
California
Initiative Name:
FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450
As someone who enjoys going to events in-person, from sports, to concerts, to comedy shows and speaking events, ticket fees have become an unfortunate and misleading part of my experience as a consumer. When purchasing from first-party sellers through Ticketmaster, for example, the price I pay is routinely 20% or more higher than the face value of the ticket. This is true in third-party sellers such as Stubhub as well, in addition to happening when I purchase resale tickets through Ticketmaster. As a fairly frequent consumer of these events and someone who purchases tickets to attend with family or friends, these costs often multiply further. Given that the vast majority of tickets are issued electronically, things like service fees and processing fees are particularly not consumer-friendly. All of these fees are not available for viewing until you are in the cart, which makes price comparison within the websites and across others very time-intensive, in addition to the inconvenience. I strongly urge you to stop companies from utilizing these types of fees.