FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450
I am writing to express my experience with venue and ticket fees. It is very common for most added on fees to not be disclosed until you have already selected your tickets and moved to the checkout phase of the transaction. Further, the amount of the fees can be significant compared to the price of the ticket. There is little to no information provided about where the fees go, especially when there are multiple, different fees being charged. It is a frustrating and opaque consumer experience that could and, in my opinion, should be improved to provide more information to the consumer and earlier in the transaction process.