FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450 #06334

Submission Number:
06334
Commenter:
Mara Shlackman
State:
Florida
Initiative Name:
FTC to Hold Workshop Examining Online Event Ticket Sale - Agency Seeks Input in Advance of March 2019 Workshop; Project No. P18450
A friend and I purchased tickets through Goldstar.com in July 2017 for a Darlene Love concert in January 2018. While the tickets were $19.75 each, there was a ticketing agency fee of $ 2 per ticket, and then a service fee of $5 per ticket, for a total of $7 extra, which represents over 35% of the price of the ticket before the add-on fees. These fees were not disclosed until just before purchase. I think ticketing agencies should be required to disclose what the add-on fees will be on the initial screen showing ticket prices, before you initiate the purchase transaction, rather than showing the full price only after you're past that initial screen. The sellers are probably counting on the consumer to be so emotionally invested in the purchase by that point that the buyer won't discontinue the transaction despite the fees being a large percentage of the transaction.