FTC 16 CFR Part 315 Public Workshop Examining Contact Lens Marketplace And Analyzing Proposed Changes To The Contact Lens Rule #3137

Submission Number:
3137
Commenter:
Russell Hosaka
Organization:
State:
California
Initiative Name:
FTC 16 CFR Part 315 Public Workshop Examining Contact Lens Marketplace And Analyzing Proposed Changes To The Contact Lens Rule
Dear Sirs; FTC 16 CFR Part 315 As a doctor of optometry I would like the FTC to listen to both sides. I receive daily requests for contact lens prescriptions. Many of these requests are from people who I have never examined in my office, as well as expired contact lens prescriptions. I have also had contact lens internet sites change the type of lens I prescribed. These requests are always accompanied with the statement if I don't comply I would be in violation of the law. The contact lens internet sites seem to have no regulation and send false requests in hopes that I would be too busy to respond or out of the office. There should be a 3 day window for approval. There should be a toll-free fax line where I can send expired contact lens prescription requests and requests for contact lenses from patients that I have never seen. The FTC should take this information and enforce harsh penalties such as suspending operation for a week for each violation. The consumer eye health is at stake if you allow contact lens internet providers to violate laws with impunity. One particular company Hubble has a practice of leaving a garbled voice message that is impossible to decipher. I don't respond because I can't respond to what I don't understand.1800 contact lens has a practice of sometimes faxing and sometimes leaving a voice message. They deliberately don't say the patient name till the end of the message because they want the doctor or staff to waste time listening to the entire message. The FTC should require all contact lens requests be in writing and faxed. I invite the FTC to view the unfair practices of contact lens internet vendors and create a fair and just protocol so all parties are treated equally. Sincerely, Russell Hosaka, OD