In the Matter of Red Ventures Holdco, LP and Bankrate, Inc., File No. 1710196
There are two online companies, A Place for Mom and Caring.com that seemingly mislead consumers. Their terms and conditions contradict what is implied on their homepage, and in some cases radically contradict what consumers are lead to believe. It is alarming that all of this is happening, while the names of vulnerable adults are being collected and dispersed to companies for commissions paid for move ins - without the consumers consent, or knowledge. And it is especially alarming when you consider that the consumer (or vulnerable adult) does not have a legal right to rescind from or opt-out of these agreements. The online companies (APFM and Caring.com) make the argument that the vulnerable adult is not a party to these contractual agreements (between the online company and the facility that will pay them a commission) and so the consumer has nothing to opt-put of. These agreements severely interfere with a consumers right to choose who they work with. I would encourage you to reach out to the Attorney General's office in Oregon (specifically Ellem Klem or Cheryl Hiemestra) and Fred Steele, the Director for the Long Term Care Ombudsman in Oregon. They are all well informed on this topic and speak to it very clearly.