In the Matter of Red Ventures Holdco, LP and Bankrate, Inc., File No. 1710196
Regarding Senior Referral Agencies and how we practice. Our organization strongly believes the eithical way to help families is to meet face to face whenever possible. We believe talking to families over the phone is a good start but it doesn't always adequately show the entire picture of a clients needs. We prefer to escort our clients on tours and feel this is an important benefit we offer our clients. Agencies should not be able to refer to places they have never been themselves. The on line agency representatives don't have personal experience at the locations they refer to. These are important factors that set the "boots on the ground" agencies apart.