In the Matter of Red Ventures Holdco, LP and Bankrate, Inc., File No. 1710196 #6

Submission Number:
6
Commenter:
Rosanne Angel
State:
California
Initiative Name:
In the Matter of Red Ventures Holdco, LP and Bankrate, Inc., File No. 1710196
The public is totally unaware that once they click on A Place for Mom site, they are "owned for life" by the company. Even if they write or try to get out of their system. A Place for Mom will not let them. Case in point, I used to work for APFM. I gave them my step mother's information, they moved her, and received a commission. Three years later, I am independent and moved her into a closer community to her real daughter for health reasons. APFM had her in their system and required the commission because they share the same computer program with different agencies. If the name is in the system, it will generate. My sister tried to complain and so did I but to no avail. It is a sleazy business when a company can own a client for life and the client has no idea that is happening unless they read the fine print in the terms and conditions. It should be stated loud and clear for anyone BEFORE they accept the terms. This is unfair practice to the consumer and to smaller placement agencies who provide personalized, hands on assistance, not just faxed leads to every community in the state.