Hearing Health and Technology -- Workshop, Project No. P171200 #00057

Submission Number:
00057
Commenter:
Rachele Orsini
State:
Florida
Initiative Name:
Hearing Health and Technology -- Workshop, Project No. P171200
I am a doctor of Audiology and I watched the last two hours of the workshop yesterday. I did not hear anyone talk about the importance of the hearing care provider in the success a patient has with a product. I do a ton of consumer talks and the number one thing I hear are complaints about hearing aids and when I dig deeper and talk to those individuals one on one, I find that they either bought them online, at a Big Box store or a fly by night retailer advertising cheap prices. They are not fit with poor products, their provider failed them. Unfortunately, now these individuals feel so cheated and dissatisfied that they will not take action to seek real hearing healthcare help by a qualified audiologist or dispenser that actually cares. I also did not see ANY hearing care providers that work with patients daily represented on the two last panels that I watched. There was no one to discuss what it is like to work in the trenches with patients with hearing loss on a daily basis; to discuss the emotional patient journey that a someone with hearing loss goes through; the objections we have to overcome daily regarding why they should do something about their hearing. There was so much overlooked as far as what daily patient care in this industry is like. If you want to change this industry for the better, get rid of the providers that are not using Best Practices and are ripping off seniors left and right with their bait and switch advertising. You can make more strict regulations regarding Best Practices and licensing laws.