In the Matter of CarMax, Inc., File No. 1423202 #00204

Submission Number:
Tiffany Terry
Initiative Name:
In the Matter of CarMax, Inc., File No. 1423202
Please DO NOT allow CarMax to advertise that cars with unrepaired safety recalls are "safe" and "repaired for safety." People's lives are at stake. Not only car buyers, but also their passengers and others who share the roads. Safe means safe. A car is not safe when it still has unrepaired safety recall defects. I purchased a car from CarMax several years ago and felt comfortable and safe because of the rigorous inspection they say their cars receive. My car even came with a list of all of the parts of the car that had received this inspection. Just 3 days after my 30-day warranty expired, my car threw a rod on the highway, leaving me and my baby stranded. The mechanic said there was NO WAY the car's oil had been inspected because it (along with the radiator) were dirty and practically empty. When I contacted CarMax to back up their inspection, they told me they would do NOTHING because I hadn't purchased the extended warranty, even though they had not performed the inspections they said they had. CarMax needs to back up their word. If they say a car is safe, it should be safe. If a manufacturer issues a SAFETY RECALL, the car is not safe and should not be able to be sold as such. If they are going to advertise a rigorous inspection, they need to do it. If they aren't going to fix safety recall issues, they need to inform potential buyers of the recall.