Agency Information Collection Activities: Submission for OMB Review; Comment Request; FTC File No. P154800 #00003

Submission Number:
00003
Commenter:
Brenda Sowders
State:
Washington
Initiative Name:
Agency Information Collection Activities: Submission for OMB Review; Comment Request; FTC File No. P154800
I purchased a 2009 Ford Mustang from q CarMax dealer located in Henderson, NV in March 2016. The price of the car was $12,998.00. I put $5,000.00 down and got financing on the remaining balance thru CarMax Finance. My home address on the day of purchase was: [REDACTED]. The next week I moved to Las Vegas, NV. In April 2016 I went to my home in CA to collect my belongings and I found a letter from Car Max with a check for $1,120.85 addressed to Calif. D.M.V. to pay for sales tax and registration. I took the check back to CarMax in Henderson, NV and told them that I did not live in Calif. any more, and I did not know how what I should do with the check. The woman in the Business Office of the dealership told me they would take the check back, cancel the check, and pay $1,120.85 directly to the Nevada DMV. She said she would call me when it was done so that I could get my license plate and receipt from Nevada DMV. I called the CarMax Business Office once sometimes 2 and 3 times a week and spoke to many different workers who kept saying "It will be done next week". In June of 2016 I went to the Nevada DMV and paid for the registration, and got my license plates. I then took a cross country trip. I moved to the state of Washington in September 2016. CarMax sent paperwork about my car to the Dept. of Licensing in Bothell, WA. I went to that office and was told the total for the sales tax and registration would be $721.41. I called CarMax and asked them to send the money either to me or directly to the Washington Dept. of Licensing. They refused and told me that check was applied to the "back end" of my loan. I told them "no, I am looking on line at my account and that has not happened". I also told them that I need that money to pay the sales tax and registration. They said I would have to pay it myself. I tried talking with CarMax head office, and I tried talking to CarMax Finance, but neither of them knew anything about it.