FTC to Host Public Workshop Examining the U.S. Auto Distribution System Workshop Will Explore Competition, State Regulations, and Emerging Trends in the Industry, Project No. P131202
Tesla's direct sales and service model is unsuitable for mass market cars and is unscalable. If you visit Tesla's fan site, www.teslamotorsclub.com, you will find many instances of extremely long wait times for warranty repairs (6-9 months in Europe), a lack of acceptable quality (misaligned doors, leaking sunroofs, door handle problems, numerous drive unit replacement that get replaced with refurbished parts, sudden loss of power from improperly tested software updates, and many customer stories of having to travel hundreds of miles to get service. I believe the customers actually suffer from this model, and there is no recourse for the customers since there is no independent third party mediatign the sales and service. Tesla also gets away with hiding many safety related recalls becuase it can change things secretly without informing the independent dealer network. In my opinion, Tesla should be forced to the same standard as all other automakers in releasing only quality cars to the market, Then, Tesla will have nothing to fear about the dealer network. Tesla's point that their own sales and service are better are highly debatable. I drive a Chevy electric car and I had no issues purchasing or getting it serviced at Chevy dealers.