FTC to Host Public Workshop Examining the U.S. Auto Distribution System Workshop Will Explore Competition, State Regulations, and Emerging Trends in the Industry, Project No. P131202 #110

Submission Number:
110
Commenter:
Gary Giddings
State:
California
Initiative Name:
FTC to Host Public Workshop Examining the U.S. Auto Distribution System Workshop Will Explore Competition, State Regulations, and Emerging Trends in the Industry, Project No. P131202
Dealerships, and the people that work for them, are perhaps similar to trial lawyers, not obliged to reveal the truth, allowed to lie, and not held accountable. In my many years of experience, dealing with dealerships that choose to reveal the pros, but hide the cons, and try to change the deal in the final stages, is a major pain. Dealing with dishonest service is even worse. It often seems that their only motive is greed, providing very little real customer support. Tesla's direct sales and educational (no sales or commissions) showrooms are splendid. The Tesla Service Centers are, for the most part, also excellent. If there are problems in either the Stores or the Service Centers, the parent company has the incentive to fix the problems, and the power to do so. This is good. When there are problems at traditional independent dealerships, the vehicle manufacturer just claims ignorance, no oversight, and no power to even require the dealership to be honest. So, if such uncontrollable dealerships continue to exist, and people choose to use them, fine. But, if the manufacturer chooses to offer direct (controllable) sales and/or service, then please let them do that and people can again choose. That would be a valuable customer choice. Thanks, Gary