FTC to Host Public Workshop Examining the U.S. Auto Distribution System Workshop Will Explore Competition, State Regulations, and Emerging Trends in the Industry, Project No. P131202
The current dealer model is broken and the customer suffers. I had a Hyundai dealer in Pennsylvania sell me a "factory" remote start that didn't exist. They had a third party install, incorrectly, that led to months of electrical problems. They refused to take blame for months. Finally they agreed to remove the equipment and issue a refund. The problem never returned but months worth of dangerous electrical failures was not how I imagined the first year of owning a brand new car.