Agency Information Collection Activities; Proposed Collection; Comment Request; FTC File No. P154800 #00010

Submission Number:
00010
Commenter:
Judy Burton
State:
Texas
Initiative Name:
Agency Information Collection Activities; Proposed Collection; Comment Request; FTC File No. P154800
I purchased a new truck last August. I had been pre-approved by my bank for a low interest rate. However, the dealership wanted me to use their financing and offered to lower the price of the vehicle to offset any difference in interest. They did not disclose the price of the vehicle before this. The interest was higher than my bank and it appears that if a discount was applied, it was not sufficient to offset the difference. They also had me sign new paperwork the following day when I picked up the vehicle, claiming that they had obtained a better rate. However, I received a notice of decline credit in the mail a few weeks later from the original finance company. So, they were clearly lying. Another issue I have is that they promised me two-years of free maintenance on the vehicle. However, when the information arrived in the mail, it was only for two oil changes over a period of two years. How is this free maintenance when they recommend a more rigorous maintenance schedule to comply with the extended warranty plans they sell?