16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996
Comment for Eyeglass Rule, 16 CFR Part 456, Project No. R511996 As an employee at Warby Parker and a former Customer Experience team member, I would like to comment as a testament to the frustration voiced by customers when it takes weeks (and in certain cases, months) to obtain a prescription from their doctor-resulting in a delay in the production of their glasses. We make it a priority and goal to deliver their glasses in a reasonable time, particularly because it's a product that most people need in a timely fashion to live their everyday lives. This is only possible when doctors offices respond to our requests for prescriptions in a timely manner. No one should have to wait more than 48 hours to access their medical information, especially as it impacts the delivery of a medical product like glasses.