16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996
I'd like to comment on Eyeglass Rule, 16 CFR Part 456, Project No. R511996. I worked for an eyewear company doing customer service. Most of the time, customers' experiences were seamless, however when we had trouble verifying a customer's prescription or eye doctors took a long time to verify, the tone would suddenly change and the customer would become very frustrated. This was challenging for the customer as well as myself and my colleagues. Speedier verification would be beneficial to everyone-customers would have a more pleasant experience, hassle/"nagging" would be minimized for eye doctors and we would be more efficient. Thank you for your time!