16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996
I'd like to comment on Eyeglass Rule, 16 CFR Part 456, Project No. R511996. As a former member of Warby Parker's Customer Experience team, I helped numerous customers who experienced issues when attempting to verify their eyeglass prescriptions with their doctors, who we would contact on our customers' behalf. After a few days, our team would usually find that customers' doctor's offices hadn't gotten back to us with prescription information, resulting in extremely delayed orders. It seems like they should have been obligated to get back to us sooner to ensure an expedited ordering process.