16 CFR Part 315; Agency Information Collection Activities: Review; Comment Request; Contact Lens Rule: FTC Project No. R511995
attached are medical records and documentation concerning a single case of chronic requests for contact lens orders through Walgreens. this is the classic contact lens abuser. we examined the patient and prescribed a two week contact lens in October 2011. we have counseled this patient during each examination about overwearing their contact lenses due to the excessive signs of chronic overwear. the patient purchased one box with us between that time and their next exam in July 2014. That is a 6 week supply that the patient used over the course of 33 months. during that time we received no contact lens requests though the patient has a history of ordering online. also attached are four contact lens fax requests through Walgreens online. the first from FRIDAY 11/30/14 has an incorrect prescription (power) that we responded to. We never received another request and the patient did not call us to order contact lenses. I think it is safe to assume the patient still received the order. the second request on 2/9/2015 has a contact lens that was not prescribed. we again responded, stating the Rx was incorrect. the third request on 3/12/15 has the same incorrect contact lens from 2/9/2015 that we already said was incorrect(and Walgreen's should know this!). on our request we included the expiration date. the last request on 10/23/15(three days before these comments are due)was for the prescription we approved in March WITH the expiration date of July 2015 on it. Yet here we are having to respond to a request for an expired prescription with a company that has already been supplied an expiration date. Their response: "we do not have a spot in our system for exiration dates." BUT THEIR SUPPOSED TO BE ABIDING BY EXPIRATION DATES!! i wish everyone in charge of this rule and passive verification would have to handle these passive verification requests for just a week. that's it! just a week...and you would never agree with passive verification again. by the way, 1800 is the worst. their messages are fast with looooong order numbers that they do not repeat and if you call to correct or deny it if anything you key in is incorrect you do not get to a person and you cannot correct/verify/deny the order.