16 CFR Part 315; Agency Information Collection Activities: Review; Comment Request; Contact Lens Rule: FTC Project No. R511995
I am writing because earlier this year 1-800-contacts sent me contacts that my Optomotrist did not prescribe. I sent an image of my rx via text to 1-800-contacts to order contact lenses from them. After receiving the image, they sent me a text back explaining that the contacts I had requested where different from what my doctor had prescribed. They said they would have to contact my doctor before they could send the contacts. Five days later I received the contacts I had ordered in the mail, the wrong contacts, not the contacts my doctor had prescribed. Three weeks later my doctor called to say he had just received a request from 1-800 to change the rx to the contacts I had ordered. I told him they already sent me the contacts that differed from his rx. So, 1-800 sent me contacts that my doctor did not prescribe, and they sent them before notifying the doctor they were doing so. I assumed they had gotten approval before sending me the contacts, but they didn't. How can a company be allowed to misfill rx's? Apparently 1-800 can just fill whatever they please?