16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996
I'd like to comment on Eyeglass Rule, 16 CFR Part 456, Project No. R511996. My personal eyeglass prescription has labeled me legally blind and I have been wearing glasses since I was two years old. I fully understand the frustrations that come with obtaining an eye glass prescription and would like to see some changes to the way this process works. I believe this rule was created to protect consumers and maintain some legitimacy in the industry, however, more often it seems to be taken advantage of by optometrists, which leaves the consumer with very little choice when it comes to purchasing glasses. I never ordered glasses from anyone but my optometrist for almost 20 years because I was under the impression that I couldn't get glasses anywhere else for the same price (note that my prescription was VERY strong and needed SPECIAL lenses that my doctor told me only they could provide,) and it was too difficult for me to get all of the information I needed in order to take my purchase elsewhere. When I discovered Warby Parker was able to make glasses at a fraction of the cost (and with better looking frames) I realized how misconstrued my knowledge of the eye glass industry was. Today I am actually working at Warby Parker and believe that their desire to change the rule that limits so many consumers' purchasing power will also allow fair competition in the industry. Having worked here I have experienced again how difficult and time consuming obtaining a prescription can be. When we try to obtain an Rx on behalf of the patient the turnaround time for doctors to verify can add days to the order process, which often leads customers to being frustrated with us for taking so long to get them their glasses. I would like to stress that this verification should be a part of the optometrists' service to their customers who paid for an exam and should be treated as such; meaning timely and without extra fees. Thank you for your consideration!