16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996
I'm a current Warby Parker employee and a former Customer Experience team member (I know work at Warby Parker in a different capacity), I can speak to the frustration voiced by customers frequently when it takes weeks to obtain a prescription from their doctor. When we're not able to obtain the prescription in a timely manner, the customer becomes frustrated as they are not able to obtain their order (the process is very delayed). We work very hard to uphold our promise to our customers of delivering their glasses in a reasonable time, and that is only possible when doctors offices respond to our requests for prescriptions in a timely manner. No one should have to wait more than 48 hours to access their medical information, especially as it impacts the delivery of a medical product like glasses. I remember speaking with more than a few customers who needed new glasses (broken glasses, scratched lenses) and were not able to obtain a new pair on time due to an expired prescription and a new one that needed to be verified by his/her doctor.