16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996 #00606

Submission Number:
00606
Commenter:
L. Cousens
State:
New York
Initiative Name:
16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996
Comment for Eyeglass Rule, 16 CFR Part 456, Project No. R511996 As an employee at Warby Parker and a former Customer Experience team member, I can attest to the frustration voiced by customers when it takes weeks to obtain a prescription from their doctor, thus delaying the production of their glasses. We work very hard to uphold our promise to our customers of delivering their glasses in a reasonable time, and that is only possible when doctors offices respond to our requests for prescriptions in a timely manner. No one should have to wait more than 48 hours to access their medical information, especially as it impacts the delivery of a medical product like glasses.