16 CFR Part 456 ; Agency Information Collection Activities: Review; Comment Request Ophthalmic Practice Rule (Eyeglass Rule): FTC Project No. R511996
I'd like to comment on Eyeglass Rule, 16 CFR Part 456, Project No. R511996. As an optician at Warby Parker, I speak to many patients that need me to contact their doctor so that we can obtain and fill their prescription. Unfortunately, doctors are not required to respond with this information within an appropriate time frame which results in the customer becoming very frustrated with the amount of time that it takes to process the order. I hope you can agree that doctors should be required to respond to prescription verifications within an appropriate time frame similar to the length of time that they are required to respond to contact lens verifications. I have also noticed that a large percentage of prescriptions have an expiration date of less than two years, which makes the verification process more of a hassle for customers. I understand that there are occasions where a doctor would like to follow-up with a patient earlier than two years, but I believe that it only adds frustration when a doctor writes an expiration date of less than two years without a valid medical reason. Thank you for considering these two important points while making changes to The Eyeglass Rule.