16 CFR Part 315; Agency Information Collection Activities: Review; Comment Request; Contact Lens Rule: FTC Project No. R511995
At our practice, we have experienced patients coming in for eye exams for the first time in several years, some over five years, reporting that they have been purchasing their contact lenses from an online vendor, usually 1-800contacts, without a current prescription. They are only prompted to come in after having a eye health issue as a result of contact lens abuse or with complaints of blurry vision with the expectation that the contact lens strength is at fault. Many times, the blurred vision is not only because of not having updated the prescription strength for years, but because there is damage to the cornea causing cloudiness. We believe that one year is an appropriate expiration for contacts lens prescriptions. The tactics used by online vendors, such as sending verifications through fax according to when the office is closed, robo calling with such a long message that we cannot hold long enough to receive the complete information, etc. is putting the public at risk.