16 CFR Part 315; Agency Information Collection Activities: Review; Comment Request; Contact Lens Rule: FTC Project No. R511995
The point of the FTC Act is to be fair to the patient allowing them to go where they choose for contacts. Over the past couple years, I've had patients come in with contacts that they got online for multiple years with no examination (one instance a woman got a year supply 5 years in a row without it being properly verified). That's not being fair, that abusing the law as 1800contacts does often. Faxes come in at random hours, and only having 8 hours to respond is not realistic if the fax was received at 7 pm on Saturday. Their phone verifications take over 60 seconds to even mention a patient's name. Those calls give information in an order so as to take up the most amount of time in hopes that we're too busy to bother verifying the contacts at all. Patients do not realize the harm that can come for abusing contacts, and the ease at which 1800contacts abuses this law perpetuates that ignorance. If I am already handing patients a copy of their prescription why do I have to verify the Rx at all? The patient should have to fax the Rx they already have to whomever is dispensing if they want to order contacts at another location.