16 CFR Part 315; Agency Information Collection Activities: Review; Comment Request; Contact Lens Rule: FTC Project No. R511995
The verification of the contact lens prescription by the online retailers is a joke to them. They (1-800 contacts is the worst) find ways around it by finding out when the office is closed and call in the request so we don't make their time cut off. We are open Saturday morning but closed Monday, and it's amazing how many times we have messages that are left first thing Monday morning, making it almost impossible to get the return call to them in time. I had even registered with them letting them know our hours, but they used it to their advantage instead of working with me. I have also received requests for prescriptions and when we call the patient the same day, they tell us they have already received the lenses. They are sending the lenses the lenses BEFORE they even ask for verification. I have also had online retailers substitute totally inappropriate lenses for example they sent extended wear contact lenses to a minor who was prescribed daily wear contact lenses with astigmatism. The parent was surprised that they had given lenses that were not only a risk to the child but also didn't correct his vision adequately. I had another patient lose some vision due to corneal damage from not having her eyes examined for 7 years, because she was able to get her refills online. There is info online that tells patients to get another doctor's info and give that to the online retailer so that the prescription won't be denied as expired by their own doctor. To protect the consumers pocket book you are putting their eyes and vision at risk.