16 CFR Part 315; Agency Information Collection Activities: Review; Comment Request; Contact Lens Rule: FTC Project No. R511995
In regards to verification of contact lens prescriptions more needs to be done in regards to making sure online retailers verify and follow the prescriptions to the letter. Many times online retailers like 1800 Contacts have dispensed incorrect prescriptions by changing lens types for a patient or filling expired contact lens prescriptions. These companies also call in evening hours or at night when most clinics are closed and leave messages stating if we don't respond within a few hours they will assume a correct prescription and dispense the contacts. Human verification of prescriptions should be required by both parties, the prescribing doctor and the retailer to ensure that contacts are not illegally dispensed on an expired prescription and that the lenses are correct powers. Otherwise there is no point to even requiring verification calls as they often are circumvented anyways by the retailer.