16 CFR Part 315; Agency Information Collection Activities: Review; Comment Request; Contact Lens Rule: FTC Project No. R511995
Requests for copies of contact lens rx should be by live operator, fax or by email and not by answering machine because it is very difficult to transcribe long messages accurately. Office staff often have multiple tasks and can not sit for 10 minutes listening to a long detailed recording where they may miss important details with limited way of replaying the message. Calls should not be made outside of business hours subverting the 8 hour rule. Many of these calls seem to come on Saturday nights when it is certain no one is in the office. Thank you!