The "Sharing" Economy: Issues Facing Platforms, Participants, and Regulators A Federal Trade Commission Workshop
Uber is reliable and safe. The drivers always have GPS and are quite friendly. I suppose being able to rate the drivers keeps them honest & friendly. Whatever the magic, it works. It works very well. Being able to pay by app is so convenient -- not messing with money when getting out of the car is so much safer. and Uber is much, much less expensive than a taxi in Miami, Milwaukee, San Francisco, New York... By contrast a taxi is none of these -- in any city I travel to and at home.