The "Sharing" Economy: Issues Facing Platforms, Participants, and Regulators A Federal Trade Commission Workshop
I have experienced great benefit from Uber's presence in Miami-Dade. In the past, I had to rely on cab service over the phone. I can't count the minutes I spent on the phone on hold, calling to a busy signal, or waiting for a driver to show up 30-45 minutes later. Now, with Uber, I live a life where when I need a ride, I can depend on a driver to be there much more promptly, in a clean car with a driver that is friendly and professional. All of this and at a better price! Uber represents the evolution of car service that was not happening with the status quo. Cab service had not improved, and Uber has made travelling safely and reliably a reasonable expectation for consumers. Sometimes I enjoy going out and having drinks with friends. I feel more comfortable doing this safely & reliably because of Uber. Do I have to arrange for a ride from a friend? Do I have to worry about leaving my car in a bar parking lot? No! I could Uber there and back for a reasonable price and haven't had to worry about waiting or someone not being available. I can see my driver on his/her way and know that my ride is being tracked, adding to my level of safety. Now, I consider Uber when I'm dropping off my car for service or getting a ride to the airport for a flight--something where reliability is very important. Uber has single-handedly evolved the transportation industry.