The "Sharing" Economy: Issues Facing Platforms, Participants, and Regulators A Federal Trade Commission Workshop
"I use Uber on an almost-daily basis, for both business and personal purposes. Before Uber arrived in Miami, I struggled to find a taxi to make it to my appointments, felt unsafe with the drivers and condition of the taxis, and found myself battling on a regular basis for a driver to take a credit card payment. The "passenger's bill of rights" is utter nonsense with taxi companies and their drivers. The number of times I was taken on indirect routes and overcharged are impossible to count. This sounds dramatic, but Uber has truly improved my life since coming to Miami. I am able to make it to my work appointments on time, afford to go out in the evenings and enjoy my time (without worrying about parking, getting stranded after having a second drink, etc.), and even get a little bit of socialization in. I work from home, without colleagues, and it has truly been a pleasure meeting the majority of the men and women who have shuttled me around. These aren't rude "hacks" like I encountered with a taxi, but regular men and women from my community, who are kind enough to do me a favor while they make a little cash. Uber is a long-overdue medium for connecting individuals for an essential service, and has become a vital part of my life."