The "Sharing" Economy: Issues Facing Platforms, Participants, and Regulators A Federal Trade Commission Workshop
Reputation Systems and Other Trust Mechanisms This comment is in regard to the Current rating system on Uber ride-share system. As an ex driver it was the single worst thing about driving in the sharing economy I had to experience. The system is set up in a poor way and causes drivers a lot of undue stress. Passengers can rate anonymously. Passengers are not required to rate. Drunk passengers can rate. Racist passengers can rate. Unreasonable entitled brats can rate. The way the rating system is set up drivers must tip-toe with passengers to ensure the passenger is not offended in any way even if it means not always doing the right thing in regard to driver/passenger comfort and safety, for fear of a poor rating from an unreasonable customer. This imperfect rating system is used to fire drivers based on poor performance. A driver never has a chance to understand or review a poor rating to ensure it doesn't happen again or to refute the low rating. How can we have a review of an employee/contractor and not allow that worker to understand the problem which might lead to his/her dismissal? These Uber riders are not educated on the current rating system. How can these riders rate/review someone, potentially causing that person to be fired, when they don't have expertise in what the five ratings actually mean? In essence the riders are the employer for the hour and have no experience how to rate the employee. Many times the ratings maybe based on some silly issue not related to providing a good core service or may even based on the race of the driver. In my opinion all rating systems for these sharing economy systems to be similar across the board. The system which would be better is an acceptable or unacceptable rating.(pass/fail). Unacceptable rating would require a comment about why the work performed was unacceptable. Sharing economy workers should have access to the ratings to understand how to improve.