The "Sharing" Economy: Issues Facing Platforms, Participants, and Regulators A Federal Trade Commission Workshop
My comments are specific to Uber and Lyft two sharing economy services I have utilized within the last two years. These services have significantly increased quality in the transportation industry by providing riders with information allowing them to make informed decisions about their transportation options. Both Uber and Lyft provide driver reviews and have simple structures for when a driver is dismissed. In Uber's example if a driver falls below a 4.0/5.0 rating the driver is dismissed. This is an incredibly high standard that no other transportation company provides and additionally makes public. In cities such as New York and Boston I have had extraordinarily horrible drivers and filling complaints serves to no end. Uber also provides live updates of the driver's progress to your destination. I have called cabs numerous times and they say "OK THIRTY MINUTES" and you have no idea if the person will show up. I've had cabs no show time and time again. This is no longer a problem with Uber. Additionally through this new hailing mechanism you no longer have to provide directictions and hope that the driver knows where you are. Based on the GPS technology this is no longer a problem, the driver knows your precise location. Further Uber and Lyft remove the driver from the payment equation. In NYC, Boston, and Rochester, NY I have been harassed and told not to leave the car until I leave a tip or pay higher than the meter. This problem is no longer in the Uber world. All of the above are just facts of the matter. Let me tell you now from anecdotal experience. I have over 300 rides clocked with Uber and not once have I had a bad experience. I have close to 100 taxi rides, with over 50% being horrible experiences. This level of service should be commended.