16 CFR Part 310: Telemarketing Sales Rule Federal Register Notice: Rule Review Request for Public Comments as Part of the FTC’s Systematic Regulatory Review #00073

Submission Number:
00073
Commenter:
Susan Stone
State:
Washington
Initiative Name:
16 CFR Part 310: Telemarketing Sales Rule Federal Register Notice: Rule Review Request for Public Comments as Part of the FTC’s Systematic Regulatory Review

Please close the loophole so that a company is required to disclose all information about their product and processes that directly impact the consumer, such as automatic future deliveries. I made a purchase from a TV commercial website and was not informed it resulted in automatic future shipments. I received another shipment about 30 days later for a 90 day supply and my credit card was billed over $100. I did not like the product line and would not have reordered any of the products. I was forced to pay to return the products and the company would not refund the charge until after the product cleared the warehouse, which could take up to 90 days. I ended up contacting my credit card company to block the payment because of the extended delay of the credit. If I had been aware that there would be automatic shipments without my authorization, I could have either chosen not to buy the product in the first place, or could have stopped the future shipments after trying the first one. Eventually, I did find the "small print" where they had informed me of the future shipments. It was on the packing slip! Please stop these deceptive practices. The consumer should have the choice whether or not to continue receiving future shipments.