FTC to Begin Mailing Checks to Victims of Tech Support Scam

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The Federal Trade Commission will begin mailing 36,830 checks totaling $10,158,601, to consumers who lost money to a technical support scam.

Inbound Call Experts, LLC, doing business as Advanced Tech Support, along with other defendants, agreed to pay more than $10 million as part of a settlement with the FTC. According to the FTC, the defendants used high-pressure sales pitches to market tech support products and services by falsely claiming to find viruses and malware on people’s computers.

The average refund amount is $277.44. Recipients should deposit or cash checks within 60 days. The FTC never requires people to pay money or provide account information to cash a refund check. If recipients have questions about the refunds, they should contact the FTC’s refund administrator, Analytics at 1-877-793-0908.

FTC law enforcement actions led to more than $6.4 billion in refunds for consumers in a one-year period between July 2016 and June 2017. For more information about the FTC’s refund program, including its Annual Report, visit https://www.ftc.gov/refunds.

The Federal Trade Commission works to promote competition, and protect and educate consumers. You can learn more about consumer topics and file a consumer complaint online or by calling 1-877-FTC-HELP (382-4357). Like the FTC on Facebook, follow us on Twitter, read our blogs and subscribe to press releases for the latest FTC news and resources.

Contact Information

CONTACT FOR CONSUMERS:
Consumer Response Center
877-382-4357

CONTACT FOR NEWS MEDIA:
Juliana Gruenwald Henderson
Office of Public Affairs
202-326-2924