In the immortal words of renowned legal scholar Yogi Berra, it’s “déjà vu all over again.” A national company is in bankruptcy court and an issue has arisen regarding the possible sale of consumers’ personal information, at least some of which was collected with the express promise, “We will not sell or rent your personally identifiable information to anyone at any time.”
Blog Posts Tagged with Consumer Privacy
As the FTC staff discussed at a seminar about consumer generated and controlled health data, people are turning to apps, devices, and websites to manage their own health information. Yesterday we talked about the contours of the compliance landscape.
With the help of innovative businesses, consumers are taking a more active role in managing their health information. How? Maybe it’s an app that monitors their exercise habits, a device that lets diabetics track glucose levels, or a site where patients with the same condition share information. In addition, people are starting to download their information into personal health records, partially because of regulatory initiatives promoting secure online access to medical data.
Is your business breaking into the latest mobile device tracking technologies? If so, remember that the FTC Act still applies. Your business’ basic legal obligation to keep its promises is just as important when using emerging technologies as it is in other contexts.
Every company takes a different approach to how it collects, maintains, and shares consumers’ personal information. Companies that want to do right by their customers are careful to explain how they handle that data. That way, consumers will know how their data will be treated.
But what happens when a company changes owners or merges with another entity? Do the representations the company made to consumers before a merger about how their information will be used apply after the merger? Are there limits on how it can be used and shared?
The FTC keeps its finger on the pulse of markets, channeling its resources to protect consumers from deceptive and unfair practices involving new technologies. A few years ago, we created the Mobile Technology Unit to help bring consumer protection into the mobile era. Staffers assist the Bureau of Consumer Protection and FTC regions with law enforcement investigations and lend their expertise to the development of consumer protection policy.
The desktop, laptop, tablet, smartphone and wireless wearable. Perhaps the only device we used yesterday that wasn’t connected to the internet was the crockpot. And it may know more than it’s telling.
Does your app collect users’ locations? Is that happening even when they’re not using the app? Savvy developers understand the importance of giving consumers a clear picture of what’s going on. The FTC has advice on making your practices more transparent.
This post about the FTC’s law enforcement action against Craig Brittain will be a little different. No bullet points parsing the nuances of complaint allegations. No tips and takeaways for savvy marketers. No admonitions about industry best practices. Given that the “industry” in question is revenge porn, the facts pretty much speak for themselves.
We’ve all been talking about the Internet of Things – the ability of everyday objects to connect to the Internet to send and receive data.
From a patient’s perspective, it was one of those “It seemed like a good idea at the time” innovations: a free online portal that lets people view their billing history with a number of different healthcare providers. But according to the FTC, Atlanta-based PaymentsMD, LLC and former CEO Michael C. Hughes signed consumers up for their service and then went on a medical information scavenger hunt without their permission.
People who aren’t into marketing jargon might not know a “credence claim” from a Creedence Clearwater Revival, but experts tell us it’s a representation about a product that consumers aren’t in a position to evaluate for themselves. One example is what websites say about their privacy practices. Because consumers can’t test the accuracy of those claims, they often rely on third-party seals trusted for their expertise and independence.
Big Data is a big deal for businesses, consumers, academics, and policymakers. There's no doubt it opens the door to more powerful analytical techniques that can advance medical research, education, transportation, etc. But some have voiced concerns about whether it may be used to categorize consumers in ways that may affect them unfairly, or even unlawfully. That's the topic on the table at an FTC workshop, Big Data: A Tool for Inclusion or Exclusion?, and it's happening today,
Whether it’s advances in medical research, making sure buses are where they need to be during rush hour, or reducing how long consumers are stuck on hold listening to canned music, Big Data promises a lot for the future. But what are the risks it could be used to disadvantage some people?
Whether by click, tap, swipe, or scan, apps now offer a variety of beneficial services that can enhance consumers’ shopping experience. These services help consumers compare prices in-store, load the latest deals, and make purchases – all from the convenience of their phone. To better understand the consumer protection implications of this ever-changing environment, FTC staff recently issued a report, What’s the Deal?
Ahab hunts big fish.
Captain and whaling boat sink.
Sometimes you want to read all 209,117 words of Moby Dick. Other times a haiku will do. Sometimes you want an in-depth analysis of the FTC’s enforcement, rulemaking, research, education, and international efforts related to privacy and data security. Other times a summary will suffice.
Type “big data” into a search engine and you’ll get more than 300 million results. Consider the amount of personal information actually in the hands of data brokers and add a string of zeroes to that. There are lots of valid purposes for using that data – verifying identity and detecting fraud, to name just two – but let’s face it: It’s an industry that operates primarily behind closed doors. To shed light on what’s going on, the FTC conducted an in-depth study o
So a company is going great guns and collects massive amounts of personal information from consumers with the express promise it won’t share it with third parties. Stuff happens and the company finds itself in Bankruptcy Court. If you followed the FTC action in Toysmart or read the letters regarding Borders and
A mobile app that lets users send photo and video messages that recipients can look at for a moment before the content is, in effect, gone with the wind? Scarlett O’Hara could have declared her love for Rhett Butler (or Ashley Wilkes), confident that the message was ephemeral. Of course, residents of Tara didn’t have access to the popular app Snapchat, which claimed to do just that. But according to an FTC settlement, the company’s promise that Snapchat me
The FTC isn’t in a position to evaluate your latest cholesterol results, and no, we can’t tell you if that looks infected. But we’d still like to hear your health questions – your questions about consumer generated and controlled health data, that is. That’s the topic of an FTC seminar from 10:00 ET to noon on Wednesday, May 7, 2014