Blog Posts Tagged with Telemarketing

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FTC goes to court to unravel robocalling net

Do you have one of those massive white boards that takes up the entire wall of your conference room? You may need it to follow the machinations that multiple defendants allegedly engaged in so they could bombard consumers with robocalls by the billions. (Yes, that’s with a “b.”) The FTC has gone to court to put a stop to their illegal activities.

Operation Main Street targets scams against small business

Small business keeps America in business. But while you have your shoulder to the wheel and nose to the grindstone, it can be tough to keep an eye out for scammers. That’s why the FTC and law enforcement partners across the country have your back. Just one example is Operation Main Street: Stopping Small Business Scams, a coordinated initiative involving 24 civil and criminal actions against B2B fraudsters.

FTC says consumers struck out by deceptive business “coaching” pitches

Vision Solution Marketing and related defendants pitch services to prospective entrepreneurs and people looking to supplement their income. Among the defendants’ products is business “coaching” that sets people back as much as $13,995. But given the host of alleged misrepresentations cited in a lawsuit filed in federal court in Utah, the FTC says the defendants definitely aren’t playing on consumers’ team.

FTC challenges robocallers’ false threat that small businesses will be “removed” from Google

Imagine getting a prerecorded robocall claiming to be from a “data service provider for Google” giving you “final notice” that “If you do not act soon, Google will label your business as permanently closed.” Second only to a fire alarm going off, that constitutes an ASAP emergency for many small business owners. But those robocall warnings aren’t from Google.

So You Received a CID: FAQs for Small Businesses

So you’ve received a Civil Investigative Demand (CID) from the Federal Trade Commission related to a consumer protection matter. Now what? We appreciate that it can be daunting for any company – especially a small business – and we want to be as transparent as possible about the process.

Telemarketing Sales Rule requires clarity on charity

Some people say charity begins at home. But for telemarketers, truthful information about charity begins on the phone. That’s the message of an FTC settlement with InfoCision, an Ohio-based for-profit telemarketer that solicits contributions on behalf of well-known charities. If you represent professional charity fundraisers or have an affiliation with charitable organizations that ask for money by phone, it could be time for a Telemarketing Sales Rule review.

Advertisers should be uneasy about unproven disease claims

The “before” photo showed a silver-haired lady in a wheelchair with a hand on her furrowed brow. “24 hours after” and she’s smiling and knitting on the sofa, thanks to a dietary supplement proven in a 1200-person clinical study to reduce or eliminate the symptoms of joint pain, hypertension, diabetes, and depression. And how’s this for a bonus? Users can “easily lose between 8-13 lbs. per week.”

Is that B2B “free” offer really free?

If you own a small business or are active in a nonprofit, the alleged modus operandi of New York- and Illinois-based A1 Janitorial Supply Corp., three other companies, and two individuals should sound a warning. According to the FTC, the defendants called offices to offer a free sample of a cleaning product – but then cleaned up in an altogether different way.

FTC alleges ISO, sales agents laundered millions in credit card charges

Consumer scams need four things to survive: food, water, air – and access to the credit card system. Credit card networks build protections into the system to engage lawful businesses while keeping an eye out for fraud. When people use tactics to try to work around those protections, law enforcers take notice.

Kvetch and release

They say “Nobody likes a complainer,” but don’t you believe it. For years, the FTC has encouraged consumers to speak up about questionable practices. We use those complaints in lots of different ways – for example, to spot emerging forms of fraud, to help set FTC priorities, and to bring law enforcement actions. Today we’re announcing a significant expansion in how we use complaint data in the ongoing fight against what some people view as Consumer Enemy #1.

Billed for office supplies you didn’t order? Don’t pay!

It typically started with a schmoozy call to an unsuspecting small business or nonprofit. Sometimes the caller claimed to be “confirming” an existing order, “verifying” an address, or offering a “free” catalog or sample. Then came the supplies surprise – unordered merchandise arriving at the company’s doorstep followed by high-pressure demands to pay up.

Court orders $280 million from Dish Network, largest ever Do Not Call penalty

It’s a record-setting win for America’s consumers and a resounding affirmation that the Do Not Call Registry means DO NOT CALL. Eight years of tenacious litigation by the Department of Justice, the FTC, and the Attorneys General of California, Illinois, North Carolina, and Ohio has resulted in a $280 million civil penalty against Colorado-based satellite TV provider Dish Network.

Court opinion considers soundboard technology and the Robocall Rule

Here’s the thing about robots. Whether it’s Astro Boy, C-3PO, Optimus Prime, or Major Motoko Kusanagi from Ghost in the Shell, variations on the technology are often out there. The same could be said for robots’ less popular cousins, robocalls. A recent opinion from a United States District Court discusses the FTC’s Robocall Rule and serves as a reminder for telemarketers to mark May 19, 2017, on their calendars.

Publishers Business Services: Quotable quotes on remand

As any golfer will tell you, consistent follow-through is essential. And when the FTC files a lawsuit to protect consumers, the agency is in it for 18 holes – and a play-off, if necessary. Filed as part of Operation TELE-PHONEY, a nationwide crackdown on deceptive telemarketing, the FTC sued Publishers Business Services in 2008.

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