Robocallers, beware: The FTC is going to DEF CON!

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Quick, what’s the most annoying tech-related problem since internet popup ads?

Zapping Rachel of Cardholder Services, showing a female silhouette with insect face and antennae

If you said robocalls, you’re not alone. The FTC receives more than 150,000 complaints about robocalls every month. And we hear you loud and clear — even if the recorded voices on your phone can’t.

Advances in technology have made it cheap and easy for criminals to send out thousands of calls every minute — and to spoof caller ID information, hiding their true location and identity. The convergence of the internet with our phone system brought many benefits, but it also created the perfect environment for telephone spam.

Because technology is at the crux of the problem, the FTC is tapping one of the world’s largest hacking conferences for some high-caliber technical support.

We’re very excited to share that the FTC will hold a contest at DEF CON 22 in Las Vegas, NV, Aug. 7-10, to inspire the next generation tech solution in the fight against illegal robocalls.

The FTC and our law enforcement partners are particularly interested in the development of robust, cutting-edge robocall honeypots (an information system designed to attract robocallers), which can help experts and authorities understand and combat illegal calls.

Honeypots have been used extensively among information security specialists, but until today, there has been limited cross-pollination between their expertise and the efforts to fight telephone spam. Unfortunately, the technical distinctions between a telephone call and an email have made it difficult to use internet security tactics in the battle against robocalls. We hope to change that by inspiring DEF CON experts to apply their knowledge and creativity on behalf of the millions of people frustrated by these illegal calls.

And make no mistake: robocalls are more than just a nuisance. They invade our privacy, peddle costly scams, and in some cases, threaten our country’s critical infrastructure by enabling telephone denial of service attacks.

The FTC will continue to combat robocallers by bringing cases against them, and we’re encouraged by the success of other strategies we’ve used. In October 2012, we announced the agency’s first public challenge, offering $50,000 to the innovator who could design the best solution to illegal robocalls. Less than six months after we announced the winners, one of them launched a ground-breaking new product, which has already blocked more than four million robocalls for U.S. consumers. While the FTC does not endorse any products or services, we are thrilled that the Robocall Challenge stimulated the marketplace as intended. 

So with new products on the market to help consumers block calls, our next goal is to spur the development of new tools to helpcatch bad actors faster and stop them from calling in the first place.

Stay tuned for more information about the contest, and we hope to see you at DEF CON!

The author’s views are his or her own, and do not necessarily represent the views of the Commission or any Commissioner.


Been getting blasted, one call after another, by spammers asking for "Rachael G**bin". As soon as I block one number, two more call. Some phone numbers are displayed on the caller ID, many are "Unknown". I have registered my complaints and as many of these numbers as I could with the FTC 2 months ago. Service provider's solution was to change my number. Serious? Hope this DEF CON will produce a solution!

Hi! We know that these calls are annoying, and appreciate your complaints, which help with our investigations. Please see for other tips and tricks to stop these calls. Thanks!

Same thing. Lots of different numbers calling, all with foreign accents trying to pitch some kind of
cash loan scam. Even if you finally do answer and tell them not to call, they keep calling.

Cardmember Services really needs to be stooped - not because they are ever going to scam me out of any money - but simply because they are so damned annoying. They have now taken their scam to the next level. They used to show up on my caller ID as a long distance number or a toll free number. Reccently they have somehow figured out a way to tap into the phone number of a local person. So when they call - a local number pops up with an actual name of a local person. I don't actually know the person, but I called them to tell them to stop calling me - because the phone was ringing and I didn't hear anything on the other end for a few seconds so I hung up. I figured it was someone pocket dialing me or something like that. But today I answered and just sat there for a little bit and the recording came on telling me if I wanted to lower my interest rate to dial one. I could not resist - and of course I got someone on the other end trying to sell me a credit card. I have tried everything with these clowns to get them to stop calling all to no avail. I have even tried just keeping them on the phone for as long as I can so they think they are getting somewhere with me - until I finally ask them how it feels to have their time wasted. I am thinking maybe if they realize I am just going to keep them on the line forever and never buy anything - maybe they'll stop calling. I have even stooped to simply barking out as much disgusting profanity I can think of - but they just give it right back. It's really quite amazing.

Hi, we continue to take action against these copycat scammers that go by "Rachel". In the meantime, check out for tips and tricks, and file complaints at

Cwarner, you state that you continue to take action yet the FTC has over two million unresolved complaints since January. Does this agency have any idea on how to catch at least the local telemarketers? The evidence says no. The ten year track record is not good. If this was a company with a business, it would be out of business with this track of productivity.

I'm getting robocall's that are using a local number. When I tried calling back, I find its a number that is not in use
I didn't talk to the recording but it was about "my credit card".

They use different names. I have one that is Carmen from Cardiverse services? The name and number on the caller id belongs to a local resident that died 5 years ago at the age of 95. They call daily.Then there are the fax machines that call in the middle of the night. My landline phone provider only blocks 25 numbers and is full. I guess I need to invest in a phone that will block several hundred numbers. It really is amazing that they can get away with this. I hope your contest results in a solution.

I get at least one robocall a day, usually a few. This has been going on for many months. I never answer any of these calls that are clearly from bogus numbers, nor do I call them back, but they do not cease. provides nothing useful in terms of stopping this criminal activity. I would like to see this complaint link ( better tailored for a robocall complaint. That is, have new options like a radio button that explicitly calls out "robocall".

Hi, when you file a complaint, the section that is asks if the call is a recorded message, that's a robocall. Will check with staff about clarifying that language. Thank you so much for your feedback!

Survey on U.S. based “cardholder service” criminal operations.

Why do the “cardholder services” criminals mostly use white females, and black males as “live operators”?
Does the predator match the “fronter” against its intended primary prey?
Survey on U.S. based “cardholder service” criminal operations from documented, and recorded incoming calls.
Forty (40) “cardholder service” robo-calls between 2012- 2014 were surveyed,
out of hundreds received.
They follow patterns of switching off to different call centers, dialers, fronters, live operators.

Out of 40 surveyed assumed ethnicity by voice;
African American = 8 males & 3 females
Caucasian = 3 males & 8 females
East Indian = 5 males.
Costa Rican/Hispanic = 3 Costa Rican males & 1 Hispanic female
No connection to “live operator/fronter/rep“ = 9

Time of day called out of 40;
Morning = 12
Noon = 3
Afternoon = 25
Day of the week called;
Monday = 5, Tuesday = 7, Wednesday = 9, Thursday = 5, Friday = 6, Saturday =1, Sunday = 0, Day unknown = 7
Levels of verbal threats, abuse, and harassment made by “cardholder services” by telephone;
Almost a third of the connected calls are “Extreme”, and includes terrorist type threats, extreme racketeering, and/or carrying out more calls. The increase in verbal abuse committed by the telemarketing criminals almost doubles when compared to 2010-2011.
No connection to “live operator” = 9
Medium abuse = 11
High abuse = 12
Extreme abuse = 8

I get up to 20 robo calls a day. Tried to use nomorobo that was listed here. They do not work with AT&T. So what good is it?

Hi Jeff, please check out the other tips and tricks listed at Thanks!

Warning to Nomorobo users who switch carriers

Nomorobo worked fine with Optimum. But when Optimum doubled their rates and halved their service, I switched to Verizon. My phone number, from Nomobo's perspective, seems to be locked into Optimum (even though it is no longer in the Optimum database). Nomorobo's web page offers no way to move my number from Optimum to Verizon and there has been no response from Nomorobo despite several help requests over the last several weeks.

Any ideas on how to fix this? I can't be the only person with this problem.

The description under title What FTC is doing about ROBCALLS is hardly encouraging or of any satisfaction. Citizens and Taxpayers are FED UP and want to see Govt and it's agencies like FTC crack down heavily and completely on such nuisance plus daylight robbing and harassment. Why it cannot be done and done quickly? Why taxpayers money cannot be spent to something to protect them rather than wasting elsewhere?

get these calls so frequently, that i am close to changing my phone number of 17+ years!! have already gotten 4 today(its 4:30p). Seriously frustrating that nobody can do anything about this!! i have called the attorney general numerous times

all you have to do is list something on craigslist with your phone number, and you will be bombarded within 24 hours

Hi - don't engage with the calls when you get them, hang up immediately. See for tips on limiting these illegal calls. And remember, complaints help our investigations so file when you can: Thanks.

Does anyone know if the live operators could take you off the list if they wanted to? I'm guessing they can't. Also, how about offering up some big whistleblower rewards to insiders? They probably aren't getting paid much anyway, so make it attractive for them to provide the necessary intelligence for shutting down some of these spammers.

Hi - These are illegal scam calls that operate from all over the world. Press 1 to get "removed" usually leads to more calls since you're verifying your number is a working number. And they're probably not keeping a list at all. Please check out all the tips and tricks at to learn more.

They got me to pick up today for the first time in ages because they used a local number four digits different from mine! These people are terrorists in a sense, invading our homes, privacy, and possibly our health! I wonder how many people have tripped or fallen trying to answer the phone when they were expecting an important call. The government should divert some of the war on drugs experts to finding and eliminating these criminals. The FBI needs to take on these thugs instead of taking time to spy on our elected official!s!

I receive multiple robocalls from 208-865-7887 each week. The calls are about 3 minutes long, and I pay for those minutes. It's a recording hawking a financial freedom biz opp pyramid scheme -- buy one package of gold, get two people to buy one, etc. No name or number is given, you're instructed to leave your name and number as a voicemail.

I traced that number via
That site shows the number as being a landline belonging to Clayton Bevan of Salmon, ID 83467.
This lookup site shows CenturyTel of Idaho, Inc., dba CenturyLink as the carrier.

I called CenturyLink -- 866-706-8592 at 7:15 p.m. EST and talked to “Diane” who told me that there is nothing they can do about nuisance robocalls. I said, "What they're doing is illegal, and they're making these nuisance robocalls using YOUR lines and equipment. And they're doing it to thousands of other people, too." She said, "Nothing we can do." Meh -- methinks Diane is a know-nothing nighttime call center bimbo. I will call tomorrow during business hours -- maybe I'll get a human who isn't sharing a brain with someone else.

Why can't they curb illegal activities that their customers are perpetrating? Ummmmm, let's see ... they could cut off the guy's service and turn him into the police! And yes, it's possible that the scammers have spoofed that poor customer's number. In that case, shouldn't CenturyLink be looking into it, anyway?

I file a complaint against this caller with the FCC each time I receive a call, the latest being today (08-07-14).
I filed a complaint against CenturyLink with the Idaho Utilities Commission today, also.

I don't care what the law says, the charities that call here are robocalls, and some are outright fraud. We get multiple calls a day for some "charity" and when I say we're on do-not-call, they say they are exempt because of being a "charity" and then they proceed to sell me something for the "police" or St. Jude's, or some other lie. I'm sick of these phone calls, and tend to hang up on them within a minute, which only makes them call us more. Something must be done about this abuse. If I want to give to a Real Charity, I will contact them first, myself. I don't like being pressured. Come to find out, most of these calls are fraudulent, and if the police, or St. Jude's - or whatever, actually gets something out of my $20 - it's pennies on the dollar. The scammers get the rest.

Hi, while charities are exempt from DNC registry, they should still maintain their own "do not call list." They also should not misrepsent themselves. Learn more: And file complaints here: Thank you.

My phone number has been spammed (guess that is what you call it). Called mediacomcable our provider and the calls being made using my number don't show up in their records. I know this is happening because this lady in town has called me and wanted to know if I needed something. Today she called to say the telemarketer using my number is selling medical alert. I asked her to let me know if it happened again. What can you do to stop them from using my phone number?

Why isnt anything be done to cut off the source of funds

If it was prohibited to accept credit card payment for any of these services, then the credit card companies would just charge back Rachel's merchant banks who would then stop servicing the scammers. If rachel asked for cash, it would dry up.

Something with the phone scams from the caribbean, I think any call backs should be charged to american residents. let the carribean courts issues judgements for the call back scams.

Darryl Brown, 202-239-2041 keeps calling and calling, he claims to represent "Fash Cash"
He has my name and address, but has an e-mail address for me that is not mine.
It's like these stupid foreigners don't grasp the idea that a lot of people in the USA may have
the same first and last name. So they think by looking up a name based on the e-mail address
and finding it on one of these name/email search sites that when the find a name that sounds
plausible, they just assume that it must be the same person.

I've had to basically put EVERY call immediately to voice mail, I can no longer accept calls
from anyone. Oh, this guy uses several numbers, same stupid Indian accent, and a very
nasty individual. I asked him to stop calling, and he said he would call whenever he felt like it.

I have numerous messages (recordings).

The "do not call registry" appears to be useless to people who pay no attention to the laws,
sort of like the way Obama and Holder only apply the laws they seem to agree with, all the
others they ignore.

I got the same Indian accent man. He left message. I called back to see who it was. Claimed to be with the IRS and that I had a tax debt. He was nasty when I told him this was a scam because IRS sends letters they do not call and he should learn how the IRS works before trying to use it as a scam.

Robo calls for 'google' and merchant services are killing us. Up to 30 calls per day. Now this week a new robo call from Advanced Merchant Services (865-210-8590) says it is URGENT to update credit card terminal. Guess this is a new way to find out whether a company has a terminal or not. Robo calls cost an office a lot of money! j93Bi

Why are phone companies chargine for calker ID if identification is so easily spoifed? Phone packets (communication bits) should include a source bit to check for the source of the call--if it's-the actual LATA or an IP address using voice over internet.

I have att's uverse (riddled w/ problems) and their ungly giant box is right outside my house. Here's a list of calls - and most are not even valid phone numbers!!
unknown: 860-838-2991*
unknown: 310-928-6799
unknown: 860-839-2991*
unknown: 860-838-2991*
unknown: 518-417-3187
unknown: 571-762-0017
unknown: 618-381-9075
unknown: 203-541-5495
unknown: 949-943-1119
unknown: 713-357-6438
unassigned: 201-351-7748
new york: 212-662-1326
lori: 516-435-3217
unknown: 718-981-7007
yoll free: 877-399-2570
ephesus 7th day: 212-662-1376
toll free: 877-3992570
unknown: 409-123-4567
unknown: 201-351-7748
unknown: 202-241-0324

Because telemarketing has gone out of control it should be done away

with. Consumers now can contact companies directly if they so

choose. Furthermore, most telemarketing calls are no more than an

invasion of privacy altogether with no accountability to any specific

company. In todays world if the FCC really wants to make the best

effort in preventing households from being manipulated into a scam

it should simply make telemarketing calls - all of them - illegal.

Things have gone terribly wrong in the telephone world! Especially

when caller ID's read out a number that does not exist.


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