March 2013

Fair? Enough!

Fair Guide.  Is it a list of consumer protection laws?  With summer coming, maybe ratings of the best funnel cakes and Ferris wheels?  Forgive the flight of fancy, but we see it as a great title for a compendium of blog posts about business compliance.  But that’s not what it is — not by a longshot.

Faux claims for faux fur

In some ways, think of it as “faux faux fur.”  No, that’s not a typo.  It’s what results when national retailers advertise items of apparel as fake fur, when in fact, they contain, well, fur.  Those are just some of the allegations in recent FTC complaints against The Neiman Marcus Group, Inc., DrJays.com, Inc., and Eminent, Inc. (which shoppers may know as Revolve Clothing).

Building your VOCabulary

The FTC just accepted final settlements with two of the largest paint manufacturers in the country — Sherwin-Williams and PPG Architectural Finishes.  The complaints charged that the companies made deceptive “zero VOC” claims for their Dutch Boy Refresh and Pure Performance brands.  But along with the settlements, the FTC issued an Enforcement Policy Statement that's a must-read if you're thinking about making similar claims and want to comply with

It's National Consumer Protection Week

This is National Consumer Protection Week, and it’s the biggest and best NCPW in 15 years.  Thanks to 64 federal, state and local agencies and nonprofits that are putting the spotlight on the critical consumer protection work they do year-round, consumers have easy access to a tremendous variety of timely, useful information about recognizing and reporting frauds and scams, managing credit and debt, using technology, and staying healthy and safe.

Not an honor to be nominated

‘Tis the season for the entertainment industry to hand out statuettes for notable achievement.  It’s also the time of year when the FTC singles out industries "nominated" by consumers for actions of a less admirable nature.  According to the just-released Consumer Sentinel Network Data Book, the FTC received more than 2 million complaints from consumers in 2012 — the most ever.  What industries show up on the one Top 10 list that companies want to avoid?