Bureau of Consumer Protection process reforms announced

Share This Page

Our job at the Bureau of Consumer Protection is to protect consumers by enforcing the FTC Act’s prohibition on deceptive and unfair practices. It’s important that we carry out that mission effectively and efficiently.

In April, Acting Chairman Ohlhausen announced new internal Working Groups on Agency Reform and Efficiency. As part of that initiative, she directed the Bureau of Consumer Protection to identify best practices to streamline information requests and improve transparency in investigations. Here are the process reforms announced today, which relate to Civil Investigative Demand (CIDs) in consumer protection cases:

  • Providing plain language descriptions of the CID process and developing materials to help small businesses understand how to comply;
  • Adding more detail about the scope and purpose of investigations to give companies a better understanding of the information the FTC seeks;
  • Where appropriate, limiting the relevant time periods to minimize undue burden on companies;
  • Where appropriate, shortening and simplifying the instructions for providing electronically stored data; and
  • Where appropriate, increasing response times for CIDs (for example, often 21 days to 30 days for targets and 14 days to 21 days for third parties).

To keep companies in the loop about the status of investigations, BCP will continue its current policy of communicating with targets at least every six months after they comply with the CID.


THe COnsumer Protection program is extremely valuable in this consumer based economy. I appreciate your good work.

I was contacted by a Mr Stephen Wagner of the Bureau of Consumer Protection. He claimed that I had won $750,000 and that NAUPA was handling the money. His Number is 18884255302, but he called from 12162789900. He gave me NAUPA PHONE NUMBER AS 7178392341 OR 7177988985.Is this person legit or not. My phone Number is [deleted]. I live in [deleted]. Thank You

The real Bureau of Consumer Protection is a part of the Federal Trade Commission, a federal agency.  But sometimes people misuse similar names.  I have no information about the person who called you, but I can promise that he isn't with the FTC's Bureau of Consumer Protection.  Our advice is to be very, very skeptical about anyone who contacts you out of the blue and says you won $750,000.  Don't send them money and don't give them any personal or financial information.  (Here is some more information about prize promotions.)

I gave all my info and they never contacted me claims I was a winner and got my info and is now a possibility that it was fraud and my info is now being used he stole my identity and says now there program is not in any way or form associated with the winning but roconizeing my info and noing I'm in the system

I got a letter from Direct Processing Center, Boise ID which states that "You may qualify for a state-regulated program to pay for your final expenses". The envelope says it's benefit information for state residents only. If this is a state regulated benefit why is it being processed in Idaho?

Add new comment

Comment Policy

Privacy Act Statement

It is your choice whether to submit a comment. If you do, you must create a user name, or we will not post your comment. The Federal Trade Commission Act authorizes this information collection for purposes of managing online comments. Comments and user names are part of the Federal Trade Commission’s (FTC) public records system (PDF), and user names also are part of the FTC’s computer user records system (PDF). We may routinely use these records as described in the FTC’s Privacy Act system notices. For more information on how the FTC handles information that we collect, please read our privacy policy.