Tag: Consumer Protection

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Clarifies that all caskets that do not require special ordering must be listed on the casket price list, even if offered temporarily or only to a select group of customers.
Discusses whether the Rule requires that the Statement of Funeral Goods and Services include an itemization of the goods and services provided in direct cremations, immediate burials, forwarding of remains and receiving remains.
Clarifies how funeral providers should disclose additional charges for atypical services on the GPL and Statement of Funeral Goods and Services Selected.
Discusses whether funeral providers may charge fees for storing third-party caskets or for disposing of the containers in which they are shipped; and whether funeral providers may use two separate Statements of Funeral Goods and Services -- one for its own charges and one for third-...
Discusses whether funeral providers may routinely charge a fee for the refrigeration of bodies that is separate from the non-declinable basic services fee, and whether funeral providers may charge a fee, separate from the non-declinable basic services fee, for the use of an...
Discusses whether a group of funeral homes may use a consolidated General Price List and whether the Funeral Rule applies to pricing issues.
Discusses under what circumstances a funeral provider may need a contract with a cemetery provider to provide either a good faith estimate of the cemetery costs or the actual costs.
Discusses whether a fee may be charged for required identification viewing, and the applicability of the Funeral Rule to mandatory identification viewing.
Considers funeral provider liability for claims that a vault or casket is "waterproof."
Confirms that cemeteries generally are not covered by the Funeral Rule unless they offer both funeral services and funeral goods.
Discusses whether alternative General Price Lists can be used for certain groups; whether funeral providers may charge translator fees; and whether the General Price List must be in English.
Discusses the circumstances under which funeral providers should include the overhead cost of the use of a vehicle to obtain death certificates and permits in their basic services fee.
Discusses whether an alternative General Price List may be used for certain religious groups.
Confirms that funeral providers must provide accurate price information by telephone to anyone who inquires about offerings or prices, including a business that will use the information for its own profit.
Confirms that the Funeral Rule applies to funeral providers in Puerto Rico.
Reaffirms earlier staff advisory opinion that a funeral home may not make consumers sign for third-party caskets.
Addresses third-party casket delivery restrictions by funeral providers that unreasonably burden consumer choice.
Discusses the use of computerized displays of casket prices to comply with the Funeral Rule's casket price list requirement.
Discusses the applicability of the Funeral Rule to a company that launches remains into space.
Discusses whether a sales agent representing several funeral providers may use a single generic General Price List.

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