Tag: Consumer Protection

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Determines that funeral providers may not charge a non-declinable fee for disinfecting, washing and dressing remains for an identification viewing prior to direct cremation or immediate burial unless applicable law or the crematory or cemetery requires an identification viewing...
Addresses third-party casket delivery restrictions by funeral providers that unreasonably burden consumer choice.
Confirms that the Funeral Rule applies to funeral providers in Puerto Rico.
Discusses whether funeral providers may offer discount packages conditioned on the purchase of a casket, and whether such packages may discount the basic services fee.
Confirms that funeral providers must provide accurate price information by telephone to anyone who inquires about offerings or prices, including a business that will use the information for its own profit.
Clarifies that Opinion 09-1 is limited to the issues discussed in that opinion.
Discusses the circumstances under which funeral providers should include the overhead cost of the use of a vehicle to obtain death certificates and permits in their basic services fee.
Confirms that cemeteries generally are not covered by the Funeral Rule unless they offer both funeral services and funeral goods.
Addresses whether a funeral provider may include a reduced basic services fee in its prices for direct cremation, immediate burial and forwarding and receiving remains.
Considers funeral provider liability for claims that a vault or casket is "waterproof."
Confirms that crematories that offer funeral goods are covered by the Funeral Rule.
Discusses under what circumstances a funeral provider may need a contract with a cemetery provider to provide either a good faith estimate of the cemetery costs or the actual costs.
Discusses whether funeral providers may routinely charge a fee for the refrigeration of bodies that is separate from the non-declinable basic services fee, and whether funeral providers may charge a fee, separate from the non-declinable basic services fee, for the use of an...
Reiterates the long-standing policy that funeral providers may not require consumers to inspect and accept third-party merchandise.
Discusses whether funeral providers may charge fees for storing third-party caskets or for disposing of the containers in which they are shipped; and whether funeral providers may use two separate Statements of Funeral Goods and Services -- one for its own charges and one for third-...
Discusses whether the Funeral Rule requires a funeral provider to make its facilities available for a memorial service to families who do not make any other funeral arrangements with the provider.
Discusses whether the Rule requires that the Statement of Funeral Goods and Services include an itemization of the goods and services provided in direct cremations, immediate burials, forwarding of remains and receiving remains.
Discusses the circumstances under which the Rule requires that embalming performed by another funeral home or a third party provider be listed on the Statement of Funeral Goods and Services as a cash advance item.
Clarifies that the Rule's prohibition of casket storage fees discussed in Opinion 07-4 applies only to "at need" arrangements, and not to "pre-need" arrangements.
Discusses the use of computerized displays of casket prices to comply with the Funeral Rule's casket price list requirement.

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