Tag: Consumer Protection

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Discusses whether an alternative General Price List may be used for certain religious groups.
Confirms that funeral providers must provide accurate price information by telephone to anyone who inquires about offerings or prices, including a business that will use the information for its own profit.
Discusses the circumstances under which funeral providers should include the overhead cost of the use of a vehicle to obtain death certificates and permits in their basic services fee.
Reaffirms earlier staff advisory opinion that a funeral home may not make consumers sign for third-party caskets.
Confirms that the Funeral Rule applies to funeral providers in Puerto Rico.
Discusses the use of computerized displays of casket prices to comply with the Funeral Rule's casket price list requirement.
Discusses the applicability of the Funeral Rule to a company that launches remains into space.
Addresses third-party casket delivery restrictions by funeral providers that unreasonably burden consumer choice.
Addresses Funeral Rule requirements for disclosing charges for collecting insurance or trust proceeds.
Determines that funeral providers may not charge a non-declinable fee for disinfecting, washing and dressing remains for an identification viewing prior to direct cremation or immediate burial unless applicable law or the crematory or cemetery requires an identification viewing...
Discusses whether a sales agent representing several funeral providers may use a single generic General Price List.
Discusses whether the Funeral Rule requires a funeral provider to make its facilities available for a memorial service to families who do not make any other funeral arrangements with the provider.
Discusses whether a funeral home is obligated to sell caskets without providing any funeral services.
Reiterates the long-standing policy that funeral providers may not require consumers to inspect and accept third-party merchandise.
Discusses whether additional information in the Statement of Funeral Goods and Services may be provided.
States staff view that discount packages may not discount the basic services fee, that fees for washing and disinfection may not be charged unless required by applicable law, and discusses how fees for off-site and on-site viewing should be described.
Confirms that crematories that offer funeral goods are covered by the Funeral Rule.
Discusses under what circumstances funeral providers may offer discounts for casket purchases.
Addresses whether a funeral provider may include a reduced basic services fee in its prices for direct cremation, immediate burial and forwarding and receiving remains.
Discusses applicability of Louisiana law to the Funeral Rule, and the retail sale of caskets.

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