Tag: Consumer Protection

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The Federal Trade Commission has charged seven defendants with illegally processing credit card payments on behalf of a massive Internet scam that allegedly bilked millions of dollars from consumers by repeatedly charging them for “trial” memberships they never ordered. Three of the defendants have...
A new staff report issued by the Federal Trade Commission finds that many mobile apps for use in shopping do not provide consumers with important information – such as how the apps manage payment-related disputes or handle consumer data – prior to download.
Whether by click, tap, swipe, or scan, apps now offer a variety of beneficial services that can enhance consumers’ shopping experience.  These services help consumers compare prices in-store, load the latest deals, and make purchases – all from the convenience of their phone. To...
No one has ever described us as the rugged, mountaineering type, but this much we know: It’s unwise to set off an avalanche.
At the Federal Trade Commission’s request, a federal court has imposed a $26.9 million judgment against the operator of a phony work-at home scheme who lied about his financial assets in an effort to hide them from the FTC when he agreed to settle with the agency in 2010.
In 1995, the FTC built the Telemarketing Sales Rule from the ground up. Since then, we’ve done some remodeling – for example, including the provision to outlaw most robocalls.
In testimony before Congress today, the Federal Trade Commission provided an update on issues related to the placement of unauthorized charges on consumers’ mobile phone bills, a practice known as mobile cramming. Testifying on behalf of the Commission before the Senate Committee on Commerce,...
We’ll confess a certain fondness for the Hobby Protection Act. Based on the name, we were hoping it safeguards our right to watch reality TV while eating ice cream – our favorite hobby – but the real purpose is much different.
Acc-cen-tuate the positive. Eliminate the negative. Latch on to the affirmative. And don't mess with Mr. In-Between.That's how the catchy Bing Crosby-Andrews Sisters number went in the 40s. When it comes to negative options now, the message for marketers is to explain things...
FTC Hosts Twitter Chat, Thursday, July 31, 2014, 9:00 PM EDT FTC staff will host a Twitter Chat to discuss the Zapping Rachel robocall challenge at DEF CON 22. They will answer questions about the contest, and share information about the FTC’s work to combat these illegal calls. For...
In the story of Aladdin, something as small as a lantern housed a mighty force. Aladdin got his three wishes, but he also unleashed the genie's mercurial power. Like Aladdin's lamp, mobile devices offer incalculable benefits, but certain forms of billing create the risk that consumers...
Note: A conference call for media with FTC Consumer Protection Director Jessica Rich will occur as follows: Date: July 28, 2014 Time: 1:30 p.m. ETCall-in: 800-230-1951; confirmation number 333099 Call-in lines, which are for media only, will open 15 minutes prior to the start of the call. Jessica...
Following a public comment period, the Federal Trade Commission has approved a final order settling charges that American Plastic Lumber, Inc. (APL), a company that markets plastic lumber and related products, misled consumers about the environmental attributes of its products.

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